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Reception hours Weds - Sun 09.00 - 17.30
Engineering hours Mon - Fri 09.00 - 17.30

Info@flylight.co.uk
01604 494459

Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this Online Shop confirms your acceptance of these terms.

Website access
1.1
It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may not print and download material from this website without our prior written consent.

Website uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material
1.6
Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites
1.9
Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer
1.12
Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate, we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability
1.14
We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Postage and Delivery
1.16 To qualify for same day courier shipments, we must receive your order before 10.00am, due to courier collection times.  For Northern Ireland Shipments, please allow 3 working days for delivery.  Any orders received after 10.00am will be shipped the next available working day, excepting occurrences and situations beyond our reasonable control.  Please Note that it is our policy to send your purchase(s) to your paypal address, so please ensure that your Paypal address is correct before placing your order.  Please note that we cannot refund for items that have not arrived due to incorrect address details. If you would like us to use an alternate address, please send us a message at the time of purchase. 

In the event that your item has not arrived on the expected date, please do allow 15 working days and check with your local Royal Mail Sorting office before reporting item as officially lost. (This is in accordance with Royal mail’s issued guide lines)  Please note that unfortunately, we can only take responsibility for undelivered items if the courier option is requested, and selected at an additional cost.

Opening Hours & Shipping Times
1.17
  Please note that we cannot make shipments on a Monday or Tuesday, due to us being open at weekends.  Any orders received on Monday or Tuesday will be shipped the Following Wednesday, excepting occurrences and situations beyond our reasonable control. 

Returns
1.18
In the event that your item has not arrived on the expected date, please do allow 15 working days and check with your local Royal Mail Sorting office before reporting item as officially lost. (This is in accordance with Royal mail’s issued guide lines)   Please note that should you need to return an item, you will be responsible for return postage, unless the item is faulty.

Products
1.19
  All of our product information is offered in good faith, but is only intended as a guide.  Flylight, or any of its staff cannot accept any liability for errors on the Flylight online shop. We do make every possible effort to provide you with accurate and up to date information, but errors, however rare, can sometimes occur. The information about particular products on our website is intended to inform you briefly about the features and benefits about the said product, but it is not a definitive list and there can sometimes be additional information that has not been supplied. Dimensions and other technical specifications on this site are generally as provided by the manufacturer and are sometimes approximate.

Please do feel free to contact us to ask any questions about any of our products, we are always happy to help.

Returns
1.20
  We want your shopping experience with Flylight to be secure, enjoyable and convenient, and we are confident that you will be delighted with your purchases. However, if you are not entirely satisfied with your purchase, or you decide that you no longer require the item, for your convenience items may be returned to us in a re-saleable condition (for items that are not faulty or damaged) within 14 days of receipt in accordance with the Distance Selling Regulations. Postage charges are not refundable unless the item is damaged or faulty. Please note that it is your responsibility to ensure the item arrives back to us safely and in good condition – please choose a suitable secure / insured posting method as parcels that do not arrive back to us cannot be refunded by us. Please email us before returning any item. We will endeavour to replace any item found defective or damaged, subject to our current stock availability. If we are unable to offer you a replacement, we will offer you a refund. This is in addition to your manufacturer's guarantee. If you wish to return an item, please contact us for details. Please note that we cannot accept return of products which are damaged after delivery has taken place.